客户
We are in the business of making our customers successful.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
"The lifeblood of any business is its customers."
"In the long run, the companies that win are the ones that are the most customer-focused."
"Your most unhappy customers are your greatest source of learning."
"We see our customers as invited guests to a party, and we are the hosts."
The key to success in business is not just to satisfy customers but to exceed their expectations.
In a rapidly changing market, the only constant is customer needs.
The quality of an organization's customer service determines the quality of its customer loyalty.
The first step in quality improvement is to understand what the customer really wants.
The value chain is the set of activities through which a product or service is created and delivered to customers.
The most successful businesses are those that align their goals with the needs of their customers.
The only way to achieve long-term success is to create real value for customers, employees, and society.
The most successful businesses are those that focus on creating value for their customers.
The way you treat your employees is the way they will treat your customers.
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
The goal as a company is to have customer service that is not just the best but legendary.
