倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
The greatest danger in life is not to take the adventure.
剑鞘保护剑的锋利，自己却满足於它自己的迟钝。
I'm tough, I'm ambitious, and I know exactly what I want. If that makes me a bitch, okay.
Sustainability is no longer an option—it's a business imperative.
没有人能在相当长的时间里，对自己戴一副面具，对众人戴另一副面具，而最终不困惑于哪一副才是真实的。