倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
The essence of being human is that one does not seek perfection.
The purpose of business is to create value, not just to make a profit.
生命中最美好的东西都是免费的。显然，我们最宝贵的资源是时间。
预测未来的最好方法就是发明它。
每件负面的事–压力、挑战–都是一个让我提升的良机。
I am the wisest man alive, for I know one thing, and that is that I know nothing.
科学是一段旅程，而不是终点。
艺术不是关于答案，而是关于问题。
