关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
悲观者抱怨风向，乐观者期待风向改变，而领导者调整船帆。
A novel should be a book of questions, not a book of answers.
独裁和真正的文学是不相容的。作家是独裁的天敌。
The causal model is the bridge between data and decision-making.
旅程就像婚姻。认为你控制它肯定是错误的。
我从不试图取悦观众，我只做我认为对的事情。
技术应该服务于人，而不是让人去适应技术。
The more one judges, the less one loves.
当真理还正在穿鞋的时候，谎言就能走遍半个世界。
孔子站在岸上指着河水说：“时光的流逝就像这河水一样！日夜不停地流去。”