关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
求知若饥,虚心若愚。
I'm interested in the gap between how we present ourselves and who we really are.
一本好书应该让你在读完时略感疲惫。你在阅读时已经活了好几辈子。
I don’t regret anything I’ve ever done in my life, any choice that I’ve made.