关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
所有人都是我们的导师，恶人通过他们的恶行说'不要靠近我'。善人总是善良的，所以所有人都像导师一样对我们。
国家的命运是由其人民决定的。
One of the first things taught in introductory statistics textbooks is that correlation is not causation. It is also one of the first things forgotten.
"I write about people who are desperate, who are on the edge, who have no other options."
你无法满足所有人的要求。
The liabilities are always percent good.It's the assets you have to worry about.
