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你最不满意的客户是你最大的学习来源。
"Your most unhappy customers are your greatest source of learning."
"A moment is sucked away and distorted, often even at the time of its birth."
I'm not a politician, I'm an artist. I don't have to be politically correct.
"Writing is a way to make sense of our experiences."
The mind is a product of evolution and learning.
尽管我曾冒失莽撞,但我既不是个说谎者也不是个懦夫,而我的心所犯下的罪孽,我的笔是不会去否认它的。
一个好的系统设计是使做正确的事情变得容易,做错误的事情变得困难。