质量是免费的。它不是礼物，但它是免费的。花钱的是那些不质量的东西——所有那些没有第一次就把工作做好的行为。
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
质量是精心构建的文化环境的结果。它必须是组织的结构，而不是结构的一部分。
The first step in quality improvement is to understand what the customer really wants.
质量改进的第一步是了解客户真正想要的是什么。
Quality is not an act, it is a habit.
质量不是一种行为，而是一种习惯。
The performance standard must be Zero Defects. Not 'that's close enough'.
绩效标准必须是零缺陷。不是“差不多就行了”。
There is no such thing as a quality problem. There are only problems of people not doing what they are supposed to do.
不存在所谓的质量问题。只有人们没有做他们应该做的事情的问题。
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
质量管理的问题不是人们不知道它。问题是他们认为自己知道。
Quality is conformance to requirements, not goodness.
Zero Defects is a management standard aimed at the prevention of defects by focusing on the prevention of errors.
零缺陷是一种管理标准，旨在通过专注于预防错误来预防缺陷。
The first erroneous assumption is that quality means goodness, or luxury, or shininess, or weight.
第一个错误的假设是质量意味着好、奢华、闪亮或重量。
Quality is free. It's not a gift, but it's free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.