The first rule of quality is that it must be defined.
质量的第一条规则是它必须被定义。
The performance standard must be Zero Defects. Not 'that's close enough'.
There is no such thing as a quality problem. There are only problems, and the solutions to those problems may involve quality considerations.
不存在所谓的质量问题。只有问题，而这些问题的解决方案可能涉及质量考虑。
Zero Defects is a performance standard. It is the standard of the craftsman, regardless of his or her trade.
零缺陷是一个绩效标准。它是工匠的标准，无论他或她的行业是什么。
The quality of an organization is determined by the quality of its services.
Quality is not a destination, it is a journey.
质量不是一个目的地，而是一个旅程。
The quality of an organization is determined by the quality of its products.
Quality is not a tool, it is a mindset.
质量不是一种工具，而是一种心态。
The quality of an organization is determined by the quality of its systems.
Quality is not a program, it is a culture.
质量不是一个项目，而是一种文化。
The quality of an organization is determined by the quality of its processes.