质量改进的第一步是了解客户真正想要的是什么。
The first step in quality improvement is to understand what the customer really wants.
书写痛苦是为了消解它对记忆的掌控。
记忆是个狡猾的东西。它并不总是可靠的,但它是我们拥有的一切。
I don't want to be compared to anyone. I just want to be Leo Messi.
引用戴密斯·哈萨比斯