质量管理的问题不是人们不知道它。问题是他们认为自己知道。
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
权力不是给予你的。你必须自己去夺取。
让睁眼看着玫瑰花的人也看看它的刺。
唯一能让你成为冠军的是你的决心。