Train people well enough so they can leave, treat them well enough so they don't want to.
Your most unhappy customers are your greatest source of learning.
如果你对大人们说:我看到一幢用玫瑰色的砖盖成的漂亮的房子,它的.窗户上有天竺葵,屋顶上还有鸽子他们怎么也想象不出这种房子有多么好。必须对他们说:我看见了一幢价值十万法郎的房子。那么他们就惊叫道:多么漂亮的房子啊!
纺织行业有责任在可持续性方面发挥领导作用。