Optimists tend to interpret their troubles as transient, controllable, and specific to one situation. Pessimists, on the other hand, believe that their troubles last forever, undermine everything they do, and are uncontrollable.
To see is to forget the name of the thing one sees.
Customer needs are our direction, and customer satisfaction is our goal.
Every story is a kind of ghost, haunting the present.
我们都比我们想象的要多得多。
There are some things so serious you have to laugh at them.
