The consequences of this problem make themselves felt in bookshops. When you go to a large bookshop and look at the self-help sections, as I sometimes do -- if you analyze self-help book sproduced in the world today, there are basically two kinds. The first kind tells you, "You can do it! You can make it! Anything's possible!" The other kind tells you how to cope with what we politely call "low self-esteem," or impolitely call, "feeling very bad about yourself."

【译文】 孔子说：“花言巧语、满脸堆笑的人，很少有仁爱之心。”

永远不要低估准备的力量——无论是在谈判、运营还是危机管理中。

最终，一个理论的价值不在于它的复杂性，而在于它解释和预测的能力。