我们可以从书店中感受到这些问题所造成的后果，当你像我一样到大型书店里的，自我帮助书籍类。如果你分析现在出版的这些自我帮助类书籍，它们基本上分成两种，第一种告诉你“你做得到！你能成功！没有不可能！”另外一种则教导你如何处理，我们婉转地称呼为“缺乏自信”，或是直接了当地称为“自我感觉极差”。
The consequences of this problem make themselves felt in bookshops. When you go to a large bookshop and look at the self-help sections, as I sometimes do -- if you analyze self-help book sproduced in the world today, there are basically two kinds. The first kind tells you, "You can do it! You can make it! Anything's possible!" The other kind tells you how to cope with what we politely call "low self-esteem," or impolitely call, "feeling very bad about yourself."
创新不仅仅是关于技术，更是关于理解屏幕背后的人。
Picture books are like little pieces of art that you can hold in your hands.
问题是，如果你打从心里相信，那些在社会顶层的人都是精英，同时你也暗示着，以一种残忍的方法，相信那些在社会底层的人，天生就该在社会底层，换句话说，你在社会的地位不是偶然，而都是你配得的，这种想法让失败变得更残忍。