Never underestimate the power of preparation—whether in negotiations, operations, or crisis management.
永远不要低估准备的力量——无论是在谈判、运营还是危机管理中。
如果你能在周围的人都失去理智并责怪你时保持冷静...
No man really knows about other human beings. The best he can do is to suppose that they are like himself.
"Do not wait for leaders; do it alone, person to person."
英国女王伊丽莎白二世来华访问时想见他，他说
I just want to make people happy.
商业中最危险的一句话是"我们一直都是这么做的"。
过去了的再也不能挽救，未来的还是可能补回。
The most successful leaders are those who listen more than they speak.