A company can outperform rivals only if it can establish a difference that it can preserve.

归根结底，重要的是与人产生共鸣，而不是奖项。

People always think they’re going to write a book. They think they’re going to write a book, and then they don’t.

创新不仅仅是技术问题；它关乎心态和挑战现状的意愿。