你可以痴迷于服务你的客户/读者/客户,你也可以痴迷于击败竞争对手。两者都有效,但前者会让你走得更远。
The magic, the wonder, the mystery and the innocence of a child's heart are the seeds of creativity that will heal the world.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.