以客户为中心的创新始于倾听言外之意，理解真实意图。
Customer-centric innovation begins with listening beyond what is said to understanding what is meant.
I keep thinking about this river somewhere, with the water moving really fast. And these two people in the water, trying to hold onto each other, holding on as hard as they can, but in the end it’s just too much. The current’s too strong. They’ve got to let go, drift apart.
I don't need a reason to be confident in my choices.
