"In the long run, the companies that win are the ones that are the most customer-focused."
"La palabra es el arma más poderosa del escritor, y con ella puede cambiar el mundo."
容易得到的东西，是靠不住的；轻易许下的诺言，不值得信赖。
A story is a letter that the author writes to himself, to tell himself things that he would be unable to discover otherwise.