Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

"Emotions exist for the sake of action."

I want the painting to be flesh, to have the same kind of life as the sitter.

Fate and temperament are two names for the same concept.