"Your most unhappy customers are your greatest source of learning."
你最不满意的客户是你最大的学习来源。
我为什么要站到这儿,我站到讲台上,是想提醒我自己我们必须时刻用不同的眼光来看待事物。
The difference between ordinary and extraordinary is that little extra.
"I’m a firm believer in hard work and dedication paying off."