"Your most unhappy customers are your greatest source of learning."
你最不满意的客户是你最大的学习来源。
I do think there is an important artistic component in what we do. As a technology company I’ve tried to really stress that.
当一个人了解别人的痛苦时，他必也是饱经痛苦的人。
怀疑并不是令人愉快的状态，但确信是荒谬的。
预测未来的最好方法就是创造未来。