一个组织的客户服务质量决定了其客户忠诚度的质量。
The quality of an organization's customer service determines the quality of its customer loyalty.
自由是心灵的状态，获取它的最好方式是培育它。
The artist, like the God of the creation, remains within or behind or beyond or above his handiwork, invisible, refined out of existence, indifferent, paring his fingernails.
The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn't think they could learn before, and so in a sense it is all about potential.
过去总是紧张的，未来则是完美的。
文学是人类的记忆，没有记忆就没有身份。
The writer is a spiritual anarchist, as in the depth of his soul every man is. He is discontented with everything and everybody. The writer is everybody's scapegoat and everybody's prophet.
Quality is not a dream; it is a reality.