一个组织的客户服务质量决定了其客户忠诚度的质量。
The quality of an organization's customer service determines the quality of its customer loyalty.
"The power of words lies not in their meaning, but in their ability to evoke emotions."
人生的真正意义在于种树，虽然你并不期待坐在树荫下。
Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it.
权力不仅仅是控制，更是责任。
我不考虑年龄。我考虑的是人们的精神和能量，以及他们是否积极乐观，是否有趣相处。