The first step in quality improvement is to understand what the customer really wants.

Ignoring isn’t the same as ignorance, you have to work at it.

永远不要停止学习，这个行业一直在发展。

What's terrible is to pretend that second-rate is first-rate. To pretend that you don't need love when you do; or you like your work when you know quite well you're capable of better.

可持续发展的关键在于通过教育和创新不断改善人力资本。

余白は、単なる空白ではなく、無限の可能性を秘めた空間である。

译文：年年岁岁繁花依旧，岁岁年年看花之人却不相同。赏析：时光流逝，物是人非。花有重开时，人无再少年。