Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.

The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.

If you want to make a bond, you are to take the risk of tearing.

Customer satisfaction is the only currency that matters in the long run.

The world is a book, and those who do not travel read only one page.