反馈是鲁棒控制的关键。
The test of our progress is not whether we add more to the abundance of those who have much; it is whether we provide enough for those who have too little.
倾听公司里的每一个人,并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
那些疯狂到认为自己能够改变世界的人,才能真正改变世界。
"To be Irish is to know that in the end the world will break your heart."
Customer loyalty is earned, never given.