In times of crisis, the true character of a company—and its leaders—is revealed.

I'm the only person I know that's lost a quarter of a billion dollars in one year...It's very character-building.

Good design should be accessible, not elitist.

领导力是激励他人在曾经看到局限的地方看到可能性。

不该说话的时候却抢着去说，这叫急躁；到该说话的时候却闭口不说，这叫隐瞒；不看别人的脸色便随便插嘴，这叫没有眼色。

Safety is not just a priority, it's a core value that defines our operations.

The most powerful stories are the ones we live.