永远不要停止质疑如何改进事物。
客户的声音是任何企业中最重要声音。
比喻企业需要长期积累才能迎来爆发式增长
"I think people believe in heaven because they don’t like the idea of dying, because they want to carry on living and they don’t like the idea that other people will move into their house and put their things into the rubbish."