The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

You have to be willing to fail to succeed.

写作是理解混乱的一种方式。

Fear is such a powerful emotion for humans that when we allow it to take us over， it drives compassion right out of our hearts.

Someday is a disease that will take your dreams to the grave with you.