成功的关键是走进商店，听听员工们怎么说。每个人都参与进来是非常重要的。最好的想法来自基层。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
我不是环境的产物。我的环境是我的产物。
做伟大工作的唯一方法就是热爱你所做的事情。