The improvement of understanding is for two ends: first, our own increase of knowledge; secondly, to enable us to deliver that knowledge to others.
理解的提高有两个目标:首先,我们自己的知识增长;其次,使我们能够将这些知识传递给他人。
数据驱动的决策是现代资源开采的基石——仅凭直觉是不够的。
It's not the customer's job to know what they want.
The best ideas often come from listening to those closest to the problem.