当有人对你讨厌、粗鲁、憎恨或刻薄时,假设他们是病人。这使你更容易对他们产生共情,从而缓和冲突。
We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful:Put the customer first. Invent. And be patient.
My job is not to be easy on people.My job is to take these great people we have and to push them and make them even better.