When someone is nasty, rude, hateful, or mean with you, pretend they have a disease. That makes it easier to have empathy toward them which can soften the conflict.
当有人对你讨厌、粗鲁、憎恨或刻薄时,假设他们是病人。这使你更容易对他们产生共情,从而缓和冲突。
2014年:贝索斯致股东信《投资那些具有无限上升空间的创意》