"What is a poet? An unhappy person who conceals profound anguish in his heart but whose lips are so formed that as sighs and cries pass over them they sound like beautiful music."

失败是一个组织最好的老师。开诚布公地客观谈论失败，分析问题所在，你就会从失败中学到关于决策和组织行为的新规则。如果评估得当，失败就有可能改变一个组织的进程，使其在未来更加成功。