超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。
The banking industry must proactively adapt to the new economic normal and accelerate transformation and upgrading.
过去并未死去，它甚至还未过去。
故事的力量在于它能使陌生的事物变得熟悉。
"War is just a series of moments when you don't die, strung together by fear and luck."
"Imagination is not only the uniquely human capacity to envision that which is not, and therefore the fount of all invention and innovation. In its arguably most transformative and revelatory capacity, it is the power that enables us to empathize with humans whose experiences we have never shared."
