只有一个老板，那就是顾客。他可以通过把钱花在别处，轻而易举地解雇公司里的任何人，从董事长开始。
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
"We are all broken, that's how the light gets in."
一段时间后，我们推出的高使用率的产品会为谷歌和合作伙伴带来显著的收益，就像今天的搜索引擎所做的那样。(这就是为何拉里·佩奇要把谷歌转变为Alphabet。)