The strength of a nation's institutions is not just in their formal rules, but in the informal norms that govern behavior and the degree to which they are internalized by the population.
一个国家制度的强度不仅在于其正式规则，还在于管理行为的非正式规范以及这些规范被人口内化的程度。
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
当人们说话时，要完全倾听。大多数人从不倾听。
"El arte de escribir es el arte de descubrir lo que uno cree."
The greatest wealth is to live content with little.
Thought's infidelity lies in its privacy. 'If there is something that you cannot say to me,' asks the lover, 'things that you must think alone, then can you really be trusted?'