Data is cold, but services should be warm.

He walked out in the gray light and stood and he saw for a brief moment the absolute truth of the world. The cold relentless circling of the intestate earth. Darkness implacable. The blind dogs of the sun in their running. The crushing black vacuum of the universe. And somewhere two hunted animals trembling like ground-foxes in their cover. Borrowed time and borrowed world and borrowed eyes with which to sorrow it.

"Literature is the bridge between the individual and the universal, connecting personal experience with the collective human condition."

你知道的越多，你能知道的就越多。