The more we learn of the true nature of non-human animals, especially those with complex brains and corresponding complex social behaviour, the more ethical concerns are raised regarding their use in the service of man—whether this be in entertainment, as ‘pets,’ for food, in research laboratories or any of the other uses to which we subject them.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
La literatura no es más que un sueño dirigido.
The only person you should try to be better than is the person you were yesterday.
The quality of an organization's learning determines the quality of its improvement.
Trust is earned through transparency and accountability.