The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

We live in time—it holds us and moulds us—but I’ve never felt I understood it very well.

To create architecture is to create a new reality.

若要优美的嘴唇，要讲亲切的话。

The best thing to hold onto in life is each other.