正确的激励可以将冲突转化为合作。
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
The soul that has conceived one wickedness can nurse no good thereafter.
创新不仅仅是创造新事物；而是让现有的东西更好地运作。