Understanding the behavior of complex systems requires a new kind of thinking, one that embraces uncertainty and unpredictability.
Now,let me dispel a few rumours so they don't fester into facts.
The writer's duty is to tell the uncomfortable truths that others prefer to ignore.
"The act of writing is an act of resistance against oblivion."
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
"The writer's duty is to disturb the peace, to question the unquestionable, and to reveal the hidden."
The customer's voice is the most important sound in any business.