The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

释义：万物本质平等，无贵贱之分。

All things are composed of four elements – Earth, Water, Fire, and Air.”

我相信当一切似乎都出错时要坚强。

"Don't let yesterday take up too much of today."