关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
重要的不是你被击倒多少次，而是你能重新站起来多少次。
The fight against hunger is a fight for justice.
"The best stories are those that linger in your mind long after you've finished reading them."
客户的需求永远是我们的第一驱动力。
写作是对时间侵蚀的抵抗。
