关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
"The wound is the place where the Light enters you."
Nature doesn’t care about your plans. It will test you, and you have to be ready.
追求极致完美
What seems to us as bitter trials are often blessings in disguise
The market is a reflection of the collective behavior of all participants.