关键是设定现实的客户期望,然后不仅要满足他们,而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
The best way to refactor a program is to refactor it.
To write is to resist the erasure of history.