我
We want Google to be the third half of your brain.
We hold ourselves back in ways both big and small, by lacking self-confidence, by not raising our hands, and by pulling back when we should be leaning in.
We are not here to win the past; we are here to win the future.
We need to be obsessed with our customers' unmet, unarticulated needs.
Our industry does not respect tradition—it only respects innovation.
Patience is a virtue, and I'm learning patience. It's a tough lesson.
I think it's very important to have a feedback loop, where you're constantly thinking about what you've done and how you could be doing it better.
In the end, we are our choices. Build yourself a great story.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
I believe you have to be willing to be misunderstood if you're going to innovate.
What we need to do is always lean into the future; when the world changes around you and when it changes against you—what used to be a tail wind is now a head wind—you have to lean into that and figure out what to do because complaining isn't a strategy.
We have to be willing to change and adapt to the new reality.
The future of transportation is electric, and we’re all in.
We’re here to put a dent in the universe. Otherwise why else even be here?
We’re constantly focusing on innovating.
We believe that we need to own and control the primary technologies behind the products we make.
We are not in the coffee business serving people, but in the people business serving coffee.
I think the most powerful and enduring brands are built from the heart.
The only constant in life is change, and we must embrace it.
The only limit to our realization of tomorrow is our doubts of today.