我认为你不应该觉得自己已经取得了一切成就。
倾听公司里的每一个人,并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
There is a crack in everything, that's how the light gets in.
Innovation is not just about creating new products; it's about reimagining the entire customer experience.