Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
I don't chase success. I define it.
The biggest risk is not taking any risk.
我对自己的决定非常有信心，因为我知道自己想要什么。
简单性是一种伟大的美德，但需要努力工作才能实现，需要教育才能欣赏。简单性是最终的复杂性。