释义：决策者常与真实苦难保持冷酷的距离。

应对不自由世界的唯一方法就是变得如此绝对自由，以至于你的存在本身就是一种反叛。

最好的电影是那些在你观看后久久不能忘怀的电影。

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

唯一的出路就是穿过去。