质量改进的第一步是了解客户真正想要的是什么。
死者并未死去。他们在记忆中活着。
Life is too short to hold grudges.
What lies behind us and what lies before us are tiny matters compared to what lies within us.
除了在自私起作用的地方,人性更倾向于爱而不是恨,这是人性的优点。
"I'm drawn to stories that have a kind of moral ambiguity, where the lines between right and wrong are blurred."