The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

领导力在于激励他人看到他们能成为什么，而不仅仅是他们现在是什么。

The piano is like an old friend to me.

透明度建立信任，而信任是每一段牢固商业关系的基础。