译文：做事要三思而后行，否则就会后悔，人要善于忍耐才不会有忧患。赏析：不管是说话还是做事，我们都要三思，不经过大脑的话和事只会伤害别人。忍一时风平浪静，事事都要争个输赢，只会两败俱伤。

Customer satisfaction should always be at the heart of every decision.

Let them see that their words can cut you and you'll never be free of the mockery. If they want to give you a name take it, make it your own. Then they can't hurt you with it anymore.

"The most ordinary lives can contain extraordinary stories."

银行服务的本质是信任，科技只是让信任更高效。