关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。

Sometimes you have to be a little bit naughty.

Leadership means making tough decisions today for a better tomorrow.

没有对人类的热爱，英雄是什么？

过去是一个陌生的国度；他们做事的方式不同。

文学是一面反映我们所处社会的镜子。

The secret of change is to focus all of your energy not on fighting the old, but on building the new.

电影的艺术是操纵时间和空间的艺术。

Failure gave me an inner security that I had never attained by passing examinations. Failure taught me things about myself that I could have learned no other way. I discovered that I had a strong will, and more discipline than I had suspected; I also found out that I had friends whose value was truly above the price of rubies.

The right incentives can turn conflicts into cooperation.