倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。

Trust is like a mirror, you can fix it if it's broken, but you can still see the crack in that motherfucker's reflection.

Now, the opposite of a snob is your mother.

And never would they make a mistake in the order of their entry upon the stage. It would be magnificent.

To be without some of the things you want is an indispensable part of happiness.

I'm not a brand. I'm not a thing. I'm a human being.

在数字时代，每家公司都必须成为科技公司。